Return & Refund Policy

Return Period

Eligible products may be returned within
7 days from the date of delivery.

Return requests submitted after the return period may not be accepted.

Return Eligibility

A returned product must meet all the following conditions:

• The request is submitted within the return period.
• The product has not been opened, used, tested, or damaged.
• The original packaging is complete and undamaged.
• All labels, barcodes, seals, and protective wrapping remain intact.
• All accessories, samples, and complimentary gifts are included.
• A valid Naomti order number or proof of purchase is provided.

Non-Returnable Products

For health, hygiene, and safety reasons, opened, tested, or used
beauty and personal care products cannot be returned or exchanged.

• Makeup and cosmetics.
• Skincare and facial care products.
• Body care products.
• Hair care products.
• Perfumes, fragrance oils, and body sprays.
• Contact lenses and eye care products.
• Personal hygiene products.
• Opened beauty tools and accessories.
• Products with damaged or removed seals.
• Gift cards, vouchers, free gifts, and samples.

Products damaged through misuse, incorrect storage, or failure to
follow the manufacturer’s instructions are not eligible for return.

Sale and Promotional Products

Discounted products may be returned when they meet the conditions
in this policy, unless they are clearly marked as final sale or
non-returnable.

Products purchased as part of a bundle or promotional offer must
be returned with all related products, samples, and gifts.

Damaged, Defective, or Incorrect Products

If you receive a damaged, leaking, broken, expired, defective,
or incorrect product, contact Customer Support within
48 hours of delivery.

Please provide:

• Your order number.
• The name of the affected product.
• A description of the issue.
• Clear photos of the product and packaging.
• A photo of the parcel shipping label.
• An unboxing video, when available.

After reviewing the case, Naomti may replace the product or refund
its eligible value.

Packaging and Color Differences

Manufacturers may update product packaging, labels, bottle designs,
or boxes without prior notice.

Minor packaging changes are not considered a valid return reason
when the product name, size, and specifications match the order.

Product colors may also appear slightly different because of
photography, lighting, and screen settings.

How to Request a Return

Contact Naomti Customer Support through the official contact
methods available on our website.

Include your order number, the return reason, and clear photos
of the product and packaging.

Inspection of Returned Products

All returned products are inspected after they are received.

A return may be rejected if:

• The product has been opened, tested, used, or damaged.
• The original packaging is missing or damaged.
• The product seals or labels have been removed.
• The product is incomplete.
• The return period has expired.
• The product is classified as non-returnable.

Return Shipping Fees

Customers are responsible for return shipping costs when the
return is requested because of a change of mind or an incorrect
product selection.

Naomti will cover eligible return costs when an incorrect,
damaged, or defective product was supplied by us.

Original delivery fees, cash-on-delivery fees, and additional
service charges are generally non-refundable.

Refund Process

Refunds are processed after the returned product has been
received, inspected, and approved.

• Refunds are issued to the original payment method whenever possible.
• Processing time depends on the bank or payment provider.
• Cash-on-delivery refunds may be made by bank transfer or store credit.
• Shipping and service fees may be deducted where applicable.

Order Cancellation

Orders may be cancelled before they enter preparation or are
handed over to the courier.

Once processing or shipping has started, cancellation may no
longer be possible.

Undeliverable Orders

Customers may be responsible for return or redelivery fees when
delivery fails because of incorrect contact information,
non-response, or refusal to receive the order.

Product Exchanges

Exchanges are subject to product availability and approval under
this policy.

If the replacement is unavailable, Naomti may issue a refund or
store credit for the eligible product value.

International Returns

Customers outside the United Arab Emirates may be responsible
for international return shipping, customs duties, taxes, and
other applicable charges.

Customs duties and taxes paid to government authorities or
delivery companies are not refundable by Naomti.